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SHIPPING FAQ

Do you offer tracking?

You have the option to upgrade to tracked shipping during checkout. By purchasing without tracking, you acknowledge that we cannot be held responsible for lost orders that do not contain tracking.

Tracking is emailed to your on file email address once your order has shipped.  Please refer to this tracking number before reaching out.  However, if your tracking is not available as it sometimes does not update international tracking numbers, please contact us at help@papersutekka.com. 

By purchasing without tracking, you acknowledge that we cannot be held responsible for lost orders that do not contain tracking.

For all packages marked 'delivered' but not received:

Occasionally the USPS will mark a package delivered 1-2 days before the package arrives.  I kindly ask that you be patient in these instances and wait 1-2 business days before reaching out to customer service.  

If the package has still not appeared, please check with the office (if you live in an apartment complex) or check with neighbors to see if the package can be delivered. 

If the package is still not recovered after this point, please check with your local U.S post office. 

Please note PaperSutekka is not liable for missing packages marked as 'delivered' that are either misdelivered by the post office or due to theft on your property.  Thank you for understanding.

Lost packages

Please note that PaperSutekka is NOT responsible for international packages that have been held by or lost by your country's local customs office.  

If a package has not been marked delivered, policy is to wait at least 4 weeks domestic and 8 weeks international from the date the package was shipped until the package is declared lost.  After this point, please contact us at help@papersutekka. 

 

 

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