Do you offer tracking?
Yes. All orders will come with a tracking number, which is emailed to you when your order is shipped out.
What is your processing time?
Our usual processing time is 3-10 business days, unless otherwise mentioned. This is the time we need to package your order, and does not include shipping time.
For all packages marked 'delivered' but not received:
Occasionally the USPS will mark a package delivered 1-2 days before the package arrives. I kindly ask that you be patient in these instances and wait 1-2 business days before reaching out to customer service.
If the package has still not appeared, please check with the office (if you live in an apartment complex) or check with neighbors to see if the package can be delivered.
If the package is still not recovered after this point, please check with your local U.S post office.
Please note PaperSutekka is not liable for missing packages marked as 'delivered' that are either misdelivered by the post office or due to theft on your property. Thank you for understanding.
Please note that PaperSutekka is NOT responsible for international packages that have been held by or lost by your country's local customs office.
Incorrect Shipping Address/Refused Delivery
Please double check your delivery address before checking out! If you've inputted the incorrect address, email firstname.lastname@example.org immediately for support help.
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS/UPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Paper Sutekka will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Orders marked as Delivered but not Received
If a package has not been marked delivered, policy is to wait at least 4 weeks domestic and 8 weeks international from the date the package was shipped until the package is declared lost. After this point, please feel free to contact us at support@papersutekka.
Customs, Duties, Taxes:
Paper Sutekka is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).